Terms of delivery

1. General conditions

Online store maintained by Premium Slavic Hair (FI33045109). (These terms and conditions apply in the business relationship between Premium Slavic Hair and its customers. Premium Slavic Hair reserves the right to change these terms and conditions unilaterally without prior notice. Orders are subject to the valid and approved contract terms at the time of order, which appear on the Order Terms page of the premiumslavichair.fi online store. Premium Slavic Hair is not responsible for damages caused by force majeure. Such obstacles are considered to be unforeseen facts or circumstances that Premium Slavic Hair has not been able to influence through its operations and that cannot be reasonably resolved. Premium Slavic Hair is obliged to notify the customer of such obstacles as soon as possible.

2. Delivery

Delivery information Orders are shipped the same day if placed before 2:00 p.m., excluding weekends and public holidays. Orders placed after 2 p.m. will be shipped the next business day. An e-mail confirmation will be sent for placing the order, shipping and delivery. Tracking numbers and real-time tracking information are provided for all orders, allowing you to track your deliveries 24/7.

3. Delivery time

Delivery time for products in stock is 2-5 business days, unless otherwise stated on the product page. Our online store also sells custom products, with a more detailed delivery time estimate.
Premium Slavic Hair is not responsible for delays in delivery. All products are sent in perfect condition, and Premium Slavic Hair is not responsible for damage or loss caused by the courier.

4. Warranty

Premium Slavic Hair offers a 30-day warranty from the date of purchase, which protects against manufacturing defects. The payment will not be refunded if the hair has been treated with the wrong products. Do not use shampoo, conditioner, styling products that contain a lot of silicones (normal shampoos and conditioners for hair extensions) or that contain a lot of alcohol.

Premium Slavic Hair offers a 30-day warranty from the date of purchase, which protects against manufacturing defects. This warranty does not cover installation problems, changes made from the original shape of the extensions or incorrect hair care. The quality of the extensions can only be guaranteed when the Maintenance and Care Guide is followed. We cannot accept returns after the hair has been installed, unless there is a clear manufacturing error in the product.

Premium Slavic Hair inspects all extensions before shipping to ensure complete quality control. It is the buyer’s responsibility to check that they are satisfied with the quality of the hair before installation and before removing the warranty seal. In the case of detected defects, a trade credit or exchange credit is granted, the value of which is determined by Premium Slavic Hair.

Note: Due to factors beyond our control, the color you receive may vary slightly.